Microsoft Business Solutions CRM is very good budget alternative to Siebel and actually be-loved by Microsoft-oriented IT department system. Considering the fact that in many cases Microsoft CRM should somehow fit into and cooperate with existing legacy business applications, integration question maybe the first to place. It is probably good to mention that Microsoft Navision has its own CRM module (and Navision will probably have MS CRM Navision integration tool for MS CRM 2.0 ñ at this moment we do not know when). We would like to give you, software developer highlight on how you allow Navision data lookup from Microsoft CRM screens: Account (which is customer), contact, lead. ZippyShare App Download
We suppose that Navision is installed with native C/SIDE database, because in the case of MS SQL Server this topic doesnít make sense
Microsoft CRM web interface is built on .Net architecture and Microsoft CRM SDK is married with .Net. We suggest you to use Microsoft tools to connect to Navision database via ODBC.
Native C/SIDE Database. If Navision sits in C/SIDE database, then create ODBC linked server to Navision via C/ODBC
Configure web.config to enable Microsoft CRM customization
Configure isv.config to place the button or navigation bar on one of your MS CRM customizable forms: Lead, Account, Contact, etc.
Use MS CRM SDK sample code to come into Microsoft CRM Security realm
Create separate Database on the same SQL server where Microsoft CRM is hosted and place heterogeneous stored procedures or views ñ which will be pulling data from Navision C/SIDE linked server